Refund policy

Refund Policy

Yarn: We offer a 7 day 100% refund from the date of receipt or delivery, as long as products are in their original packaging. After 7 days, we offer exchange or store credit, accompanied with receipt, within 30 days of purchase date. For items shipped, the 7 days begins upon receipt of package.

Needles: We offer a 7 day 100% refund/exchange from date of receipt.  For items shipped, the 7 days begins upon receipt of package.

All claims and returned goods MUST be accompanied by the receipt.  All products must be returned in new, unused condition and packaging.